Terms of Use

Last updated: May 15, 2024

Welcome to the Developer Portal of Ryder System, Inc. and its affiliates ("Ryder"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of Developer.Ryder.com, including content, functionality and API services offered through Developer.Ryder.com (the “Site”) as a registered user (“Developer"). Ryder owns and operates this website. By visiting, using and/or submitting information to the Site, you agree to be bound by the terms and conditions of these Terms of Use and Ryder's Privacy Policy.

These Terms of Use contain disclaimers of warranties and liability. Please read the Terms of Use carefully. By requesting API credentials, you accept and agree to be bound and abide by these Terms of Use. You represent that you have the capacity to be bound by these Terms of Use, or if you are acting on behalf of a company or other entity, you have the authority to bind such company or entity. In order to determine your compliance with these Terms of Use, Ryder may monitor your access and use of the Site in accordance with Ryder’s Privacy Policy. If you do not wish to agree to these Terms of Use, you must not access or use the Site.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter. Your continued use of this Site following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time as you use or access this Site so you can be aware of any changes, as they are binding on you.

1. Access and Use of the Site

Your right to access and use the Site is personal to you and is not transferable by you to any other person or entity. You are only entitled to access and use the Site for lawful purposes and pursuant to the terms and conditions of these Terms of Use and the Privacy Policy.

Your access and use of the Site may be interrupted, from time to time, for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Site or other actions that Ryder, in its sole discretion, may elect to take. Ryder reserves the right to suspend or discontinue the availability of the Site and/or any portion or feature of the Site at any time in its sole discretion and without prior notice.

Any action by you that, in Ryder's sole discretion: (i) violates the terms and conditions of these Terms of Use, the Privacy Policy, and/or any other agreement between you and Ryder; (ii) restricts, inhibits or prevents any access, use or enjoyment of the Site; or (iii) through the use of the Site, defames, abuses, harasses, offends or threatens, shall not be permitted, and may result in your loss of the right to access and use the Site. You shall not metatag, provide links to or frame the Site without Ryder’s prior express written permission.

2. Use of Ryder API and Ryder Data

2.1 Ryder API Documentation

Developer shall comply with the requirements of then-current Ryder API documentation, as it may be updated by Ryder from time to time.

2.2 Authorized Use

(a) Ryder API

Ryder shall and hereby does grant to Developer a limited, non-exclusive, revocable, non-transferable and non-sublicensable license to access and use the Ryder API solely for the purpose of receiving authorized Ryder Data and for no other purposes. Developer shall be responsible for its Authorized Users’ compliance with the Agreement.

(b) Ryder Data

Ryder shall and hereby does grant to Developer a limited, non-exclusive, revocable, non-transferable and non-sublicensable license to access and use of Authorized Ryder Data solely for the purpose of receiving Ryder Data and for no other purposes. Developer shall be responsible for its Authorized Users’ compliance with the Agreement.

2.3 API Call Limitations

Ryder may, in its sole discretion, set and change quotas and other limits on Ryder API usage, including with respect to the number of Ryder API calls that Developer is allowed to make during a particular period and the minimum required time between any such calls. Developer shall not, and shall not permit others to, exceed or circumvent any such quotas or limits (including by aggregating accounts or obtaining multiple API Keys). Without limiting the foregoing, Developer shall not, and shall not permit others to, use the Ryder API in a manner that exceeds reasonable request volumes or constitutes excessive or abusive use, or otherwise impacts the stability of Ryder’s servers or its third party service providers’ servers.

2.4 Changes to the Ryder API

Ryder shall have the right to change the Ryder API (including any API Keys and any related specifications and materials) at any time and for any reason (including as may be necessary to comply with applicable Laws or industry-standard requirements or demands or requirements of third party service providers), which changes may include upgrades, improvements, modifications, or deletions, substitutions or replacements of features or functionality. Without limiting the foregoing, Ryder shall have the right to release subsequent versions of the Ryder API and require Developer to use the most recent version thereof. Developer acknowledges and agrees that it is Developer’s responsibility to ensure, at Developer’s own cost, that Developer’s access to and use of the Ryder API is compatible with Developer’s then-current requirements.

2.5 Restrictions

Except as otherwise expressly set forth in the Agreement and without limiting any other restrictions set forth in the Agreement, Developer shall not do or attempt to do any of the following: (a) access or use the Ryder API or the Ryder Data other than (i) for the purposes set forth in Section 2.2 or (ii) in accordance with the requirements of the Ryder API Documentation; (b) access, view, read, modify, reverse compile, reverse assemble, disassemble, alter, tamper with or otherwise reverse engineer, duplicate, modify or copy or create derivative works of the Ryder API; (c) directly or indirectly rent, lease, sell, convey, assign, share, transfer, circulate, publish, retransmit, distribute (or redistribute), disclose, provide or otherwise make available the Ryder API, Ryder Data, or Derivative Data, in any form, to any third party (including in any service bureau or similar environment) without prior written consent of Ryder; (d) falsify or alter the API Keys or otherwise obscure or alter the sources of queries from any Developer application when using the Ryder API; (e) access legacy or internal application programming interfaces or data feeds that are used by Ryder or its Affiliates or third party service providers but that are not available or intended by Ryder to be available through the Ryder API; (f) defeat, disable or circumvent any security measures, protection mechanism or technical limitations related to the Ryder API or Ryder Data; (g) use or attempt to use the Ryder API or Ryder Data in any manner to compete with or attempt to replicate products or services offered by Ryder; or (h) use any key or means of access to the Ryder API other than the API Subscription Key. Any access or use of the Ryder API or Ryder Data other than as expressly permitted hereunder shall be deemed a material breach of the Agreement.

2.6 Monitoring of API Usage

Developer acknowledges and agrees that Ryder may monitor Developer’s use of the Ryder API for any purpose, including to ensure quality and to verify compliance with the Agreement. Developer shall not interfere with such monitoring or otherwise obscure from Ryder any Developer activity in connection with the Ryder API, and Ryder may use any technical means to overcome such interference.

2.7 Support

The Agreement does not entitle Developer to any support, technical assistance or training for accessing or using the Ryder API or Ryder Data. If Ryder provides Developer with any support, technical assistance and/or training, Ryder may stop providing such support, technical assistance, and/or training at any time without notice.

2.8 Suspension

(a) In addition to and without limiting any other rights of Ryder pursuant to the Agreement, Ryder may suspend access to the Ryder API or Ryder Data at any time: (i) If Ryder determines that such action is necessary: (A) to comply with applicable Laws; (B) in response to governmental action; (C) to prevent, remediate, mitigate, or limit Losses as a result of any actual or potential breach of security or security vulnerability; (D) to protect the integrity or reputation of Ryder; (E) to prevent potential damage or harm to or misuse of the Ryder API or the Ryder Data; (F) in order to limit, mitigate or prevent any potential fraud, abuse, or violation of applicable Laws; (ii) Upon the occurrence of any of the following circumstances: (A) Developer’s breach of the Agreement; or (B) an Insolvency Event with respect to either Party. (b) Ryder shall use commercially reasonable efforts to notify Developer of the reason(s) for such suspension as soon as reasonably practicable. Ryder shall promptly end any such suspension upon resolution of the underlying circumstances to Ryder’s satisfaction

3. Ryder's Intellectual Property Rights

Ryder’s names, graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Ryder in the United States and/or other countries (collectively, the “Proprietary Marks”). You may not use the Proprietary Marks without the prior express written permission of Ryder, which permission may be withheld in Ryder's sole discretion. Ryder makes no proprietary claim to any third-party names, trademarks or service marks appearing on the Site. Any third-party names, trademarks, and service marks are property of their respective owners.

The information, advice, data, software and content viewable on, contained in, or downloadable from the Site (collectively, the "Content"), including, without limitation, all text, graphics, charts, pictures, photographs, images, line art, icons and renditions, are copyrighted by, or otherwise licensed to, Ryder or its Content suppliers. Ryder also owns a copyright of a collective work in the selection, coordination, arrangement, presentation, display and enhancement of the Content (the “Collective Work”). All software used on the Site (the “Software”) is the property of Ryder or its software vendors and is protected by United States and international copyright laws. Viewing, reading, printing, downloading or otherwise using the Content and/or the Collective Work does not entitle you to any ownership or intellectual property rights to the Content, the Collective Work or the Software.

You shall be solely responsible for any damage resulting from your infringement of Ryder's or any third party's intellectual property rights regarding the Trademarks, the Content, the Collective Work, the Software and/or any other harm incurred by Ryder or its affiliates as a direct or indirect result of your copying, distributing, redistributing, transmitting, publishing or using the same for purposes that are contrary to the terms and conditions of these Terms of Use.

4. Electronic Communications

When you visit the Site or send email to Ryder, you are communicating with Ryder electronically. You consent to receive communications from Ryder electronically. Although Ryder may choose to communicate with you by regular mail, Ryder may also choose to communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that Ryder provides to you electronically satisfy any legal requirement that such communications be in writing.

5. Copyright Infringement

It is Ryder’s policy to comply with the Digital Millennium Copyright Act, title 17, United States Code, Section 512, including, without limitation, responding to notices of alleged copyright infringement, and other applicable intellectual property laws. Ryder shall in appropriate circumstances disable and/or terminate the accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Ryder and/or others.

Notifications (each a “Notification”) of claimed copyright infringement should be sent by either express mail or U.S. mail to Ryder’s designated agent. Ryder’s designated agent contact information is set forth below:

Address of designated agent to which Notification should be sent:

Ryder System, Inc.

2333 Ponce de Leon Blvd. Suite 700

Coral Gables, FL 33134

Attention: Corporate Communications Department

Facsimile number of designated agent: 305.500.3203

Pursuant to Title 17, United States Code, Section 512(c)(3), to be effective, the Notification must include the following:

- A physical or electronic signature of a person authorized to act on behalf of the owner (“Complaining Party”) of an exclusive right that is allegedly infringed;

- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single Notification, a representative list of such works at that site;

- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Ryder to locate the material;

- Information reasonably sufficient to permit Ryder to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address at which the Complaining Party may be contacted;

- A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

- A statement that the information in the Notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of the Notification containing the information as outlined in 1 through 6 above, and pursuant to Title 17, United States Code, Section 512:

- Ryder will remove or disable access to the material that is alleged to be infringing;

- Ryder will forward the Notification to the alleged infringer ("Subscriber"); and

- Ryder will take reasonable steps to promptly notify the Subscriber that Ryder has removed or disabled access to the material.

Counter Notification:

Pursuant to Title 17, United States Code, Section 512(g)(3), a Subscriber may counter a Notification by providing a written communication (“Counter Notification”) to Ryder 's designated agent that includes substantially the following:

- A physical or electronic signature of the Subscriber;

- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

- A statement under penalty of perjury that the Subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

- The Subscriber's name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the Subscriber's address is outside of the United States, for any judicial district in which Ryder may be found, and that the Subscriber will accept service of process from the person who provided the Counter Notification or an agent of such person

Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above, and pursuant to Title 17, United States Code, Section 512:

- Ryder will promptly provide the Complaining Party with a copy of the Counter Notification;

- Ryder will inform the Complaining Party that Ryder will replace the removed material or cease disabling access to the removed material within ten (10) business days; and

- Ryder will replace the removed material or cease disabling access to the removed material not less than ten (10), nor more than fourteen (14) business days following receipt of the Counter Notification, provided Ryder’s designated agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain the Subscriber from engaging in infringing activity relating to the removed material on Ryder’s network or system.

6. Limitations on Ryder's Liability

RYDER SHALL IN NO EVENT BE RESPONSIBLE TO, OR LIABLE TO, YOU, OR ANY THIRD PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES THAT INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES FOR ANY COST, EXPENSE, LOSS OF PROFIT, REVENUE OR BUSINESS, AS A DIRECT OR INDIRECT RESULT OF: (I) YOUR BREACH OR VIOLATION OF THE TERMS AND CONDITIONS OF THESE TERMS OF USE; (II) YOUR ACCESS AND USE OF THE SITE; (III) YOUR DELAY IN ACCESSING OR INABILITY TO ACCESS OR USE THE SITE FOR ANY REASON; (IV) YOUR DOWNLOADING OF ANY OF THE CONTENT OR THE COLLECTIVE WORK FOR YOUR USE; (V) YOUR RELIANCE UPON OR USE OF THE CONTENT OR THE COLLECTIVE WORK, OR (VI) ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER RESULTING IN WHOLE OR IN PART, FROM BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF RYDER AND/OR ITS SUPPLIERS HAD BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THESE TERMS OF USE.

YOU SPECIFICALLY ACKNOWLEDGE THAT RYDER SHALL NOT BE LIABLE FOR USER GENERATED CONTENT OR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY THIRD PARTY, AND THAT THE RISK OF HARM OR DAMAGE FROM SUCH USER GENERATED CONTENT AND THIRD-PARTY CONDUCT RESTS ENTIRELY WITH YOU.

YOU AND RYDER AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you.

7. Indemnification of Ryder

You shall defend, indemnify and hold harmless Ryder and its officers, directors, shareholders, employees, independent contractors, agents, representatives and affiliates from and against all claims and expenses, including, but not limited to, attorneys' fees, arising out of, or attributable to: (i) any breach or violation of these Terms of Use by you; (ii) your failure to provide accurate, complete and current personally identifiable information requested or required by Ryder; (iii) your access or use of the Site; (iv) access or use of the Site under any password that may be issued to you; (v) your transmissions, submissions or postings (i.e., your own User Generated Content); and/or (vi) any personal injury or property damage caused by you.

8. Ryder's Remedies

You acknowledge that Ryder may be irreparably damaged if these Terms of Use is not specifically enforced, and damages at law may be an inadequate remedy. Therefore, in the event of such a breach or threatened breach of any provision of these Terms of Use by you, Ryder shall be entitled, in addition to all other rights and remedies, to an injunction restraining such breach or threatened breach, without being required to show any actual damage or to post an injunction bond, and/or Ryder shall be entitled to a decree for specific performance of the provisions of these Terms of Use.

You agree that any action or proceeding under these Terms of Use shall be brought in the courts of record of Miami-Dade County, Florida, or the United States District Court, Southern District of Florida. You consent to the jurisdiction of such courts and waive any objection to the laying of venue of any action or proceeding in such courts. You agree that service of any court paper may be effected on such party by mail or in such other manner as may be provided under applicable laws, rules of procedure or local rules.